[Online Store] Notice of partial policy revision

Thank you for always using our online store.

We have partially revised our product return and refund policy. Please read the following carefully.

 

Products purchased from our online store may be returned and refunded only if they fall under any of the following categories:

(1) Returns due to customer's convenience
If both of the following conditions are met, we will accept the return and refund the product price and the consumption tax incurred.

The product, its box, and all accessories and accompanying items are complete, unused, and free from dirt or damage.
The complete set mentioned above is returned within 7 days from the purchase date.
　*Sale items are excluded.
　*Shipping costs for returns are to be borne by the customer.
　*For returns, please notify "e-store@fsf.co.jp" in advance.

 

(2) In case of product defects or other flaws
If condition 1 below is met, and we determine that either 2 or 3 is met, we will refund the product price and the consumption tax incurred.

　1. The product was purchased less than 7 days ago.
　2. The cause of the defect is an initial defect.
(We cannot address tears, rips, frayed edges, damage, stains, creases from wear, abrasion, color unevenness, fading, deterioration due to long-term storage, etc.)
　3. The incorrect delivery was due to our responsibility.
*If you return only a portion of multiple products purchased simultaneously, only the price of the returned product and the consumption tax incurred will be refunded. Please note that any costs incurred at the time of purchase cannot be refunded.
*Shipping costs for returns will be borne by us. Please send the return shipment with shipping charges paid by the recipient.

Please note that we do not accept returns or exchanges for products purchased at stores or online sites other than ours.

 

For returns or exchanges of products that are defective or damaged upon delivery, please contact our customer support below.

Thank you for your cooperation.

 

 

Company Name: FASS SAN FAHR CO., LTD.
Customer Support: e-store@fsf.co.jp
Business Hours: 10:00 - 17:00 (Excluding Saturdays, Sundays, national holidays, and company holidays)