Regarding your order

・I want to cancel an order.

Once an order has been accepted, it cannot be canceled.
*Returns and exchanges are possible after the product has been received.
For more details, please contact us via the inquiry form.

・I want to return an ordered item.

Returns are possible based on our return and refund policy.
Please include your "Order Number" and contact us via the inquiry form.


・I want to exchange an ordered item.

If there is a defect in the product, we will exchange it.
Please fill in the following information and contact us via the inquiry form.

・Order number
・Product number (alphanumeric characters written on the product tag or care label)
・Color/Size
・Image of the defective part

Please note that if an exchange item is not available in stock, we will process a refund.


・I want to return a purchased sale item.

As a general rule, returns or exchanges of sale items are not accepted.
If there is a defect in the product, we will process an exchange.

Please fill in the following information and contact us via the inquiry form.

・Order number
・Product number (alphanumeric characters written on the product tag or care label)
・Color/Size
・Image of the defective part

Please note that if an exchange item is not available in stock, we will process a refund.