The following payment methods are available:

・Credit card payment
・Convenience store payment (KOMOJU)
　Seven-Eleven, FamilyMart, Lawson, Ministop, Daily Yamazaki
・Smartphone payment (KOMOJU)
　Merpay, LINE PAY, PayPay
・Postpaid (Paidy)
・Rakuten PAY
・auPAY

We do not issue receipts. (The delivery note serves the same purpose.)

*If you use convenience store payment, the receipt issued by the convenience store cashier is considered the official document, so please use that.

Please note that if there are any errors in the displayed prices, your order will be automatically canceled, even if it has already been placed. Thank you for your understanding.

Once an order has been placed, it cannot be canceled.
*Returns and exchanges are possible after receiving the product.
For details, please contact us via the inquiry form.

Returns are accepted in accordance with our return and refund policy.
Please contact us via the inquiry form, stating your "Order Number."

If the product is defective, we will replace it for you.
Please fill in the information below and contact us via the inquiry form.

・Order number
・Product number (alphanumeric characters written on the product tag or care label)
・Color/size
・Image of the defective part

If we are unable to arrange a replacement, we will issue a refund.

We generally do not accept returns or exchanges for sale items.
If there is a defect in the product, we will exchange it.

Please fill in the information below and contact us via the inquiry form.

・Order number
・Product number (alphanumeric characters listed on the product tag or care label)
・Color/size
・Image of the defective area

If we are unable to arrange an exchange due to out-of-stock items, we will issue a refund.

Your order will be shipped within 5 business days from the day after your order is confirmed (or the payment confirmation date for convenience store payments).

*Excluding Saturdays, Sundays, and public holidays.
*Please note that delays may occur due to holidays, adverse weather conditions, courier circumstances, or other reasons.
*Shipments are arranged in order, but there may be variations depending on warehouse operations.
*If you place separate orders, each order number will be shipped individually. (We do not combine shipments.)

We ceased offering timed delivery services on August 1, 2020.
If you require a specific delivery time, please arrange it directly with the delivery company.

Shipping is a flat rate of 550 yen (tax included) nationwide.

Sagawa Express

当オンラインストアでは、通常「置き配」でのお届けは承っておりません。
置き配をご希望の場合は、配送会社様が提供する各種サービスより、お客様ご自身にてお手続きをお願いいたします。
なお、置き配指定にて配達完了となった後の紛失・盗難・汚損・破損等につきましては、当店では責任を負いかねます。
また、お荷物サイズや配送状況により、配送会社様の判断にて置き配不可、または持ち戻りとなる場合がございます。
あらかじめご了承くださいますようお願いいたします。

We share our inventory with other online stores.
Due to system specifications, out-of-stock items may occur after an order is completed.
In this case, the order will be canceled.

*If you choose convenience store payment, your stock is not secured, so we recommend completing the payment as soon as possible.
*If a cancellation occurs, we will notify you separately via email.

Please disable your spam filter.
Please set your domain or email address to allow receiving emails from "@fsf.co.jp".

If the above does not resolve the issue,
you may have entered an incorrect email address.

Please contact us via the inquiry form.

Emails are automatically sent when items arrive at the online store.
Please note that even if you register, items may not become available.

If you are unable to register your coupon code, the following possibilities may apply:

・The coupon does not apply to the product.
・The coupon code is incorrect.
・The coupon has expired.

Coupons and discounts cannot be applied retroactively.
Please carefully check for input errors and apply discounts on the order screen before placing your order.

Please feel free to contact us via the inquiry form regarding products or any questions you may have. Please note that it may take some time for us to respond.

Click here for the inquiry form
Business hours: 10:00 - 17:00 *Excluding weekends and public holidays

Saturdays, Sundays, national holidays, New Year's holidays, and long holidays designated by our store (summer, winter, others)

*Orders are accepted 24/7, but inquiries and shipping operations will be suspended during holidays.
Please note that responses will be made from the next business day, so please be aware if you are in a hurry.

Our products are only sold at select shops and department stores nationwide.
While product availability may vary, we can introduce you to a nearby retailer.

Please provide the desired "product information" and "region" through our inquiry form.

*Please understand that we may not always be able to fulfill your request.

Please contact us via the "Inquiry Form" with your "email address before the change" and "email address you wish to change to."

Please contact us via the "Inquiry Form" with the name and email address associated with the account you wish to deactivate.